Security Freeze

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Security Freeze
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By clicking the "Submit" button, you will initiate a process to submit a request for a credit file security freeze, placement, temporary lift, or removal of a freeze. To complete the process, you will receive an email from Teletrack requesting that you provide additional information to verify your identity. If you do not provide this information, Teletrack will not be able to place or remove the security freeze on your file. If you prefer, you may always request a security freeze placement or removal on your file by contacting us at (877) 309-5226.

FAQ's
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A security freeze limits when a consumer reporting agency, such as Teletrack (“Teletrack”), can release the information it has on you to users of our services. A security freeze may be used by anyone, even those who do not believe they have been a victim of fraud, including identity theft.

While the law varies from state to state, in general, you may request a security freeze to be placed upon your consumer file by completing the initial request form to the left. Upon receipt of your request, you will receive an email from Teletrack requesting you to complete certain steps to authenticate your identity. After Teletrack verifies your identity, it will place a security freeze on your Teletrack consumer file. If you do not complete the authentication process, Teletrack will be unable to place a freeze on your file. Once a security freeze is in place, Teletrack will provide you with a personal PIN. Once frozen, your Teletrack consumer file will only be released, subject to certain exceptions permitted by law, such as to your existing creditors, when you directly contact Teletrack, provide us with your personal PIN, and request that any information Teletrack has on you be released. If you need to lift the freeze temporarily for a period of time or a particular company, see instructions below.

Please note that this process only places a freeze on your Teletrack file and not on any file which may be maintained by one or more affiliated companies or any other consumer reporting agencies. If you wish to place a security freeze on your credit report with any other consumer reporting agency, such as the three nationwide consumer credit reporting agencies (Equifax, Experian, and TransUnion), you will need to contact those companies directly. Teletrack is not able to place a security freeze with any other entity on your behalf.

When you want to take out a loan, get a new credit card or apply for certain services, you can temporarily lift your security freeze. You may request a temporary lift for all third-parties by completing the initial request form to the left. Upon receipt of your request, you will receive an email from Teletrack requesting your basic information and your PIN. You will use the PIN you received when you established your security freeze. You can define the length of time you want your consumer file to be available up to 30 days. When that period ends, your files will be frozen again. This applies to all third-parties.

When you want to take out a loan, get a new credit card or apply for certain services, you can temporarily lift your security freeze. You may request a temporary lift for specific third-parties by completing the initial request form to the left. Upon receipt of your request, you will receive an email from Teletrack requesting your basic information and your PIN. You will use the PIN you received when you established your security freeze. You can define the length of time you want your consumer file to be available up to 30 days. When that period ends, your files will be frozen again. This applies to specific third-parties.

Removal of security freeze means you are removing the freeze permanently, allowing all third parties to access your consumer file. Since this is a permanent removal, no time line is required. If you want to freeze your credit file again, you must request a new security freeze. You may request a removal of security freeze by completing the initial request form to the left. Upon receipt of your request, you will receive an email from Teletrack requesting your basic information and your PIN.

Temporary lift for all 3rd-parties Temporary lift for a specific 3rd-party Removal of Security Freeze
PIN required Yes Yes Yes
Single-use access code required No Yes No
Freeze removed only for a specific period of time Yes Yes No
Freeze is permanently removed No No Yes